Refunds

Refund policy for digital delivery

Lookbook Studio is a software product with immediate digital delivery. Refund review is limited to failed or materially broken delivery of the purchased digital output.

Eligible cases

  • A paid report fails during text generation
  • A paid hairstyle image fails during image generation
  • A service-side failure prevents the purchased report from being completed

Non-refundable cases

  • Completed digital outputs that match the product description
  • Email address typos entered by the customer at checkout
  • Preference changes after successful delivery
  • Issues caused by unsupported images or invalid user input

Automatic refund handling

  • If text generation fails after payment, the order is automatically refunded
  • If hairstyle image generation fails after payment, the order is automatically refunded
  • Customers do not need to submit a separate request for these technical failures